What is BOOZEAT?

Malaysia’s newest and most exciting online marketplace, offering a selection of highly sought after wines and spirits, 24-hour delivery, and some of the best daily deals available in Malaysia.

Shipping & Delivery

At BOOZEAT, we aim to keep shipping as cheap and fuss-free as possible. More importantly, we understand that getting your items quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.

 

Delivery Timing

 Delivery Times
  Klang Valley Rest of Peninsular Malaysia
Standard delivery (before 1 pm) 1 – 2 working days 2 – 3 working days
Same day delivery (before 3 pm) from 4 pm – 9 pm N/A
Standard delivery (after 1 pm) 2 – 3 working days 3 – 4 working days
Same day delivery (after 3 pm) N/A


T&C
* All deliveries will be made from Monday to Friday, between 10 am to 6 pm.
* No deliveries will be made during weekends (Saturday and Sunday) and public holidays.

 

Do you offer free shipping?

• Free shipping applies to qualifying orders at least RM 500 (including taxes) of items sold by BOOZEAT. For orders with less than RM 500 of BOOZEAT-fulfilled products including taxes, a flat RM 9 shipping fee will be applied to the order. This excludes products sold and fulfilled by merchants.
• For orders consisting of mixed items from both merchants and BOOZEAT, free shipping applies when the order value of the BOOZEAT-fulfilled items is worth RM 500, after voucher codes and discounts.
• Free shipping may be enjoyed in conjunction with a voucher code OR automatic discount.
• For voucher codes and automatic discounts, the qualifying amount is the total amount of the products purchased after the voucher code or discount is applied
• For credit vouchers, the qualifying amount is the total amount of products purchased before the credit voucher is applied
• Vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated.
• Shipping fees will not be refunded for returns and cancellations.
• We reserve the right to change or discontinue free shipping at any time.

Terms & Conditions

•Same Day Delivery is available at RM 19 for any order size before 3pm. Currently only available in Klang Valley.
•Free shipping applies to qualifying orders with at least RM500 of products including taxes. For orders with less than RM 500 of products including taxes, a flat RM 9 shipping fee will be applied to the order.
•Free shipping may be enjoyed in conjunction with a voucher code, automatic discount or credit voucher.
•For voucher codes and automatic discounts, the qualifying amount is the total amount of the products purchased after the voucher code or discount is applied.
•For credit vouchers, the qualifying amount is the total amount of products purchased before the credit voucher is applied.
•Vouchers and automatic discounts do not apply to shipping fees, unless otherwise stated.
•Shipping fees will not be refunded for items returned.
•We reserve the right to change or discontinue free shipping at any time.

Do you offer self-collection services?

Current we do not offer self-collection service at the moment. But we are working to offer self-collection service in order to serve you even better.

Do you ship internationally?

No, we do not ship to international locations.

Are there any areas that BOOZEAT does not deliver to?

We aim to deliver to as many places as possible as we understand that adds to the ease and convenience of shopping at BOOZEAT! However, due to restrictions and limitations placed by certain institutions and organisations, we are sorry to share that we are not able to make deliveries to the following areas:

•Kuala Lumpur International Airport
•Hospitals

Should you work at the above locations, we strongly encourage you to set your shipping address to a location where our drivers can deliver to, such as your home address!

Will I have to sign for my package?

Yes. There will be a proof of delivery document for you, or the authorised/intended recipient to sign upon the delivery of the parcel.

What if I am not home when my package arrives?

If it’s within Klang Valley, drivers will call you to ensure the time is aligned with you before delivery. If it’s for out of Klang Valley, you will receive either a notice slip indicating that you can call/email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time from Monday – Friday, 10am – 6pm.

What is the delivery time?

It would usually take place from Monday – Friday, between 10am-6pm.

How do I change my address or cancel my order?

If you’ve just finished placing your order, please call us and we’ll try to modify your order. If more than two hours have passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance as soon as possible.

My items have yet to arrive. What should I do?

Normally, you should receive your item within 1-3 or 7-14 working days depending if we have the item at our warehouse. In the event like this, send us an email here with the shipping address and Order ID so that we can check your delivery status with our courier.

Do you ship to PO Boxes or Military addresses?

Our delivery do ship to PO Boxes. To ensure that your order gets to you soonest possible, we would encourage you to have your order shipped to a residential or office address, where you or an authorised person can receive it.

What happens if something is out of stock?

When something is out of stock, we do our best to replace it with a similar item. After checkout, you can choose specific replacements for any product, or ask for no replacement.


If found a cheaper rate on general hypermarket retail chain, how do I claim a best price guarantee refund?

You may send your order details along with legitimate proof of the better price to Boozeat.com at
[email protected]
and we will review it under the terms and conditions of our best price guarantee. Once approved, we will process a refund to the credit card or paypal account used in your order.

How do I check the status of my order?

You may check on the status of your order via WhatsApp. Just sent your order details to Boozeat at
+6010 228 3211
.

I have many more questions for you!

Let us know! We will be waiting eagerly at
[email protected]
or WhatsApp message to +60102283211